U-Haul Madness!

So these guys were amazing ...  I may have already told you that ... 

apparently though, my parking back at the UHaul location wasn't. I don't have pictures yet, but I may be able to get them. Apparently when I backed that 26 footer into the wrong spot, I took out part of the fence. I'm devastated that I did that, I made a mistake and I feel horrible about it, but WHY didn't the Manager CALL ME before charging my checking account an additional $307.84 for the repairs?? 

I am LIVID about it!

Talk about a punch in the gut! I don't have that money just sitting around!

Heck, I don't even get my SS until a week from tomorrow! 

And by then my Rent will be late, so I'll owe an additional $75 there ... 

Please please pray that I get a job and fast! 

We’re moving on out….

I’ve made the toughest decision that I’ve had to make in the past 4 years since losing Mark.

On August 30, my son and I will be moving out of our 1800 sq foot home of 13 years into a 1,270 square foot Townhome.

There is a lot to do, not only physically here (meaning OMGosh I have a LOT to get rid of), to get ready for this, but emotionally also. I am in tears as I write this. This is the house we chose together to raise our son, this is the only house we wanted. My neighbors are amazing people, they have been through good and bad with me, without them I don’t know where I’d be right now.

…. I’ll write more as this progresses, I honestly can’t see through the tears right now. Please keep us in your prayers.

Broadview Security (formerly Brinks) FOR THE WIN!!

I LOVE good customer service. As a person that's been in sales for many years, I thrive on providing the BEST customer experience I can. Often times though, I am sorely disappointed with my experiences with various companies, as many people are.

Today though, WOW What a pleasant surprise. I have to share this.

I called into Broadview Security with plans to cancel my service. We just can't afford it right now, seriously, we have 3 adults in the house, most of us are home 24 hrs a day, I haven't paid it in 3 months so my plan was to deactivate it, pay the balance and reactivate when one of the guys goes back to work. I expected to get the run around, as you often do when you call to cancel a service.

When I heard the "Well Ms. P. you've been such a great customer since 1999, let me see what I can do to help" I fully expected the "let me cut your payments by $10 a month" schpiel when instead I got (hold onto your chair, don't fall out)  "Well Ms. P, let me do this for you, would a 4 month CREDIT help you out? I can take off last months charges and then the next 3 months will be FREE, that gives you 4 months to pay off what you owe us, hopefully things change in your household and in August you can resume regular payments, will that work for you?"

I~was~absolutely~STUNNED!! I literally repeated "you mean I'll keep my service for free, pay you what is owing and we're all good?", OMGosh YES that works for us! WOW!

Ladies and Gentleman THIS is how you provide Customer Service in a bad economy! Thomas (#26660) Thank You sooo much! You have made my day and now I'm spreading the word about how AWESOME Broadview Security is!